Shipping/Delivery Policy

At Saalty Flavours™, we are committed to delivering our authentic Wayanad pickles to you in a timely and secure manner. This Shipping/Delivery Policy outlines the process, timelines, and conditions for shipping and delivery of our products. Please read this policy carefully before placing an order.

1. Shipping Locations

We currently ship to all regions within India. International shipping is not available at this time, but we are working to expand our services. Please check our website or contact us for updates on international shipping availability.

2. Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays. During peak periods or promotional events, processing times may be slightly longer.

  • Once your order is processed, you will receive a confirmation email with your order details and an estimated delivery date.
  • For bulk or distributorship orders, processing times may vary. Please contact us for specific timelines.

3. Shipping Methods and Delivery Times

We partner with trusted courier services to ensure safe and timely delivery. Estimated delivery times within India are:

  • Standard Shipping: 3-7 business days, depending on your location.
  • Express Shipping (if available): 1-3 business days, available in select regions for an additional fee.

Note: Delivery times are estimates and may vary due to factors such as weather, remote locations, or unforeseen circumstances. Saalty Flavours™ is not responsible for delays caused by third-party courier services.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order and your delivery location. The exact shipping cost will be displayed at checkout before you confirm your order.

  • Free shipping may be offered for orders above a certain amount, as indicated during promotions or on our website.
  • Additional charges may apply for express shipping or deliveries to remote areas.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp, allowing you to monitor the status of your delivery. If you do not receive a tracking number within 3 business days of order confirmation, please contact us at contact@saalty.in.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit:

  • Please notify us within 7 days of the expected delivery date by contacting us at contact@saalty.in or via WhatsApp at 8111863546.
  • Provide your order number and photos of the damaged product (if applicable).
  • We will investigate with our courier partner and offer a replacement or refund as per our Refund/Return Policy.

7. Delivery Issues

If you experience issues with delivery, such as incorrect delivery addresses or failed delivery attempts:

  • Ensure the shipping address provided at checkout is accurate and complete. Saalty Flavours™ is not responsible for delays or non-delivery due to incorrect address information.
  • If a delivery attempt fails, our courier partner may attempt redelivery or contact you to arrange a pickup. Additional charges may apply for redelivery in some cases.

8. Contact Information

If you have any questions or concerns about our shipping and delivery process, please contact us:

9. Changes to This Policy

We may update this Shipping/Delivery Policy from time to time. Changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.