Refund/Return Policy

At Saalty Flavours™, we strive to ensure customer satisfaction with our authentic Wayanad pickles. This Refund/Return Policy outlines the conditions under which you may return products or request a refund. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Damaged or Defective Products: If the product is damaged, defective, or spoiled upon delivery, you may request a return or replacement.
  • Incorrect Order: If you receive an incorrect product or an item not matching your order, you are eligible for a return or replacement.
  • Timeframe: Returns must be requested within 7 days of receiving the product.

Note: Due to the perishable nature of our food products, we do not accept returns for reasons related to taste preferences or change of mind unless the product is defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at contact@saalty.in or via WhatsApp at 8111863546 within 7 days of delivery.
  • Provide your order number, a description of the issue, and photos of the product (if applicable, e.g., for damaged or defective items).
  • Our team will review your request and provide instructions for returning the product, if approved.
  • Return the product in its original packaging, including any labels and seals, to the address provided by our team.

Shipping Costs: Saalty Flavours™ will cover the return shipping costs for approved returns due to damaged, defective, or incorrect products. For other cases, the customer is responsible for return shipping costs.

3. Refund Process

Once your return is received and inspected, we will process your refund under the following conditions:

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and approve the returned product.
  • Refunds will include the cost of the product and any applicable taxes. Original shipping charges are non-refundable unless the return is due to our error.
  • If a replacement is requested and approved, we will ship a new product at no additional cost to you.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or tampered with (unless defective).
  • Products returned after the 7-day return period.
  • Products purchased as part of a promotional offer or discount, unless defective or incorrect.

5. Damaged or Lost Shipments

If your order is lost or arrives damaged during shipping:

  • Please notify us within 7 days of the expected delivery date.
  • We will work with our shipping partners to investigate and provide a replacement or refund as appropriate.

For more details, please refer to our Shipping/Delivery Policy.

6. Cancellation of Orders

If you wish to cancel an order before it is shipped, please refer to our Cancellation Policy for details.

7. Contact Information

If you have any questions or need assistance with a return or refund, please contact us:

8. Changes to This Policy

We may update this Refund/Return Policy from time to time. Changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.